Course Information

Introduction

This five-day course teaches how to choose, deploy, and use digital tools to improve business outcomes. You will work with real toolsets and real processes. The focus is integrating tools, automating routine work, and measuring impact. Sessions combine hands-on labs, case studies, and an implementation plan you can use after the course.

Objectives

1. Assess a current tool landscape, identify gaps and redundancies, and prioritize changes.
2. Map a core business process and select tools to streamline at least one end-to-end workflow.
3. Configure and connect common tools (collaboration platforms, CRM/basic automation, file/storage) to support a target process.
4. Draft an implementation plan that includes governance, roles, timeline, and change-management actions.
5. Build simple success metrics and a tracking approach to measure adoption, performance, and basic ROI.

Who Should Attend?

1. Digital transformation or change program managers.
2. IT managers and integration architects responsible for application fit and connections.
3. Operations managers or process improvement leads accountable for day-to-day workflows.
4. Business analysts and process owners who define requirements and success criteria.
5. Product managers or functional leads launching digital services or internal tools.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.